Ong69 Privacy Policy – Malaysian Player Data Protection

Ong69 ("we", "Platform" or "ong69") is fully committed to protecting the privacy and security of every player's personal data on our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your personal information.

This policy applies to all personal information collected through:

• The ong69 website at ong69.pro
• Ong69 mobile app for Android and iOS
• Communications between you and the ong69 support team
• Any other services offered by ong69

We take your privacy seriously. If you have any questions after reading this policy, the ong69 support team is ready to assist you through the communication channels available on the platform.

Ong69 collects various types of personal data depending on your interactions with our platform. Below is a breakdown of the data we collect:

Personal data collected by ong69 is used for legitimate and transparent purposes. Each use of data has a clear legal basis:

• Identity Verification and Eligibility: We use identity data to verify that players meet the minimum age requirement and other eligibility criteria to use the platform.
• Financial Transaction Processing: Financial information is used solely to process deposits, withdrawals and bonus payments accurately and securely.
• Fraud Detection and Prevention: Technical and game data are analysed to detect suspicious activity patterns, protecting the platform and other players from fraud.
• Anti-Money Laundering (AML) Compliance: ong69 is required by law to monitor and report suspicious transactions to the relevant authorities.
• Service Improvement: Anonymised usage data is analysed to understand how players use the platform, enabling us to improve the user experience.
• Service Communications: Contact information is used to send important notifications related to your account, security and platform updates.
• Promotions and Marketing: With your consent, we use your contact information to send you details about relevant promotions and special offers.

Ong69 does not use players' personal data for purposes beyond the scope stated above without first obtaining your renewed consent.

Ong69 does not sell players' personal data. Data sharing with third parties only occurs in the following limited situations:

• Payment Service Providers: Required financial information is shared with banks and digital wallet providers used to process your transactions.
• Game Providers: Basic game data is shared with game providers to ensure game integrity and resolve disputes.
• Identity Verification Service Providers: Identification documents are shared with approved KYC service providers for verification purposes.
• Legal Authorities: ong69 will disclose data to government authorities or law enforcement when required by law or court order.
• Technical Service Partners: Technology infrastructure providers such as cloud computing services may have limited access to data for strictly technical purposes, subject to strict confidentiality agreements.

Ong69 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active plus a 5-year period following account closure, in line with anti-money laundering legal requirements.
• Financial Transaction Data: Retained for a minimum of 7 years in line with financial record-keeping and audit requirements.
• Game Logs: Retained for 2 years for dispute resolution and security analysis purposes.
• Support Communication Data: Retained for 2 years after a support ticket is closed.
• Technical and Log Data: Retained for 90 days before being automatically deleted.

Once the defined retention period has expired, data is deleted or converted into an anonymised form that cannot be linked back to any specific individual.

Ong69 implements multiple layers of security to protect players' personal data from unauthorised access, breaches, or misuse:

• Data Encryption in Transit: All communications between players' devices and ong69 servers use TLS 1.3 / 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as financial information and identification documents are stored in encrypted form on our servers.
• Layered Access Control: Only specifically authorised ong69 staff may access player data, and every access is logged and monitored.
• Two-Factor Authentication: ong69 internal systems use two-factor authentication to prevent unauthorised access.
• Regular Penetration Testing: ong69's security infrastructure is regularly tested by independent security experts to identify and close any vulnerabilities.
• Continuous Threat Monitoring: Automated monitoring systems operate 24/7 to detect and respond to security threats in real time.

Ong69 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous statistical data on how players use the platform to help us improve the user experience.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Used by approved third-party analytics tools to understand platform usage patterns in aggregate.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the ong69 platform.

As an ong69 player, you have the following rights regarding your personal data:

In the course of operating the platform, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers occur in the following contexts:

• Use of international cloud computing infrastructure
• Technical support services from international providers
• Integration with game provider systems based outside Malaysia

In all cross-border transfer cases, ong69 ensures that protection equivalent to the standards of this Privacy Policy is provided through legally binding data processing agreements. We do not transfer data to countries lacking adequate data protection laws without appropriate additional safeguards.

The ong69 platform is exclusively for individuals aged 18 and above. ong69 does not intentionally collect personal data from individuals under the age of 18.

Should ong69 discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to:

• Terminating the associated account immediately
• Deleting all personal data associated with that individual
• Returning any legitimate financial balance to the parent or legal guardian

If you believe your underage child has registered an account at ong69, please contact our support team immediately for assistance.

Ong69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When significant changes occur, we will notify you via:

• Prominent notifications on the platform's home page before amendments take effect
• Notification email to the address registered on your account
• In-app notifications on the ong69 mobile app

The "Updated" date at the top of this document reflects the latest version of the Privacy Policy. Continued use of the platform after the amendment's effective date constitutes your acceptance of the updated terms.

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal data, the ong69 team is ready to assist you.

We are committed to responding to all privacy-related enquiries within 5 business days. For more urgent data security concerns, the ong69 team will prioritise a response within 24 hours.